At kaoqumini.com, customer satisfaction is important to us. This Refund Policy explains our return requirements, refund process, and related timeframes.
- Return Period
Customers may request a return within 30 days of receiving the product.
To be eligible for a return, the item must:
Be unused or in acceptable condition
Be returned with original packaging, accessories, and included items
Not show damage caused by misuse, improper handling, or unauthorized modifications
Include valid order information for verification
Items returned without meeting these requirements may not be accepted.
- Return Request Process
Before sending any product back, customers must contact our customer service team to request return authorization.
Please provide:
Order number
Customer name
Reason for return
Product condition details
Customers should not send items back before receiving return instructions from kaoqumini.com.
- Return Address
Approved returns should be sent to:
KAOQU MINI LLC
1393 W PHILLIPS BLVD
POMONA, CA 91766
United States
Please ensure the package includes the required return information to help us process your request efficiently.
- Refund Processing Time
Once we receive and inspect the returned item, we will process the refund.
Return review and processing will be completed after the product is received.
Refunds are generally issued within approximately 3 business days after approval.
The refund will be credited back to the original payment method used during checkout.
Please note that the time for the refund to appear in your account may vary depending on your bank or payment provider.
- Damaged or Incorrect Items
If you receive a product that is damaged, defective, or different from the item ordered, please contact us as soon as possible after delivery.
Please provide:
Order details
Photos or descriptions of the issue
Any relevant information requested by our support team
We will review the situation and provide an appropriate solution.
- Non-Returnable Situations
Returns may not be accepted for:
Products returned after the 30-day return period
Items damaged due to misuse or improper care
Items missing original components or packaging
Products returned without prior approval
- Contact Us
If you have any questions about returns or refunds, please contact us:
Company Name:
KAOQU MINI LLC
Website:
kaoqumini.com
Return Address:
1393 W PHILLIPS BLVD
POMONA, CA 91766
United States
Email:
[email protected]
Thank you for shopping with kaoqumini.com. We are committed to providing a smooth and reliable shopping experience for all customers.